Email And Chat Support

Role Overview

Provide timely, high-quality support to platform users by delivering exceptional customer service and effective issue resolution while ensuring compliance with data privacy and confidentiality standards.

Key Responsibilities

Customer Service Excellence

Maintain a customer-first mindset in all interactions.

Demonstrate empathy, patience, and professionalism when assisting users.

Deliver a positive customer experience by resolving concerns efficiently and accurately.

Communication Skills

Exhibit excellent verbal and written communication skills.

Clearly articulate ideas and explain complex concepts in a simple and understandable manner.

Practice active listening to fully understand user concerns before providing solutions.

Problem-Solving

Quickly identify issues and provide effective, practical solutions.

Utilize analytical thinking, sound judgment, and creativity to resolve user concerns.

Escalate concerns appropriately when necessary.

Confidentiality and Data Privacy

Protect user privacy and maintain the confidentiality of sensitive information.

Adhere to company policies, data privacy requirements, and applicable laws and regulations.

Handle customer information with the highest level of integrity and professionalism.

Work Arrangement

Shift Schedule: Rotating Schedule

Rest Days: Rotating Rest Days

Work Location: Quezon Cyberpark Tower 3

Email And Chat Support

SHS/HS Graduate/College Undergraduate with atleast 6 months Voice or Email Chat support experience or;

Graduate with/ without BPO experience;

Confident with typing speed and accuracy

Willing to work full onsite in Cubao

Non-Voice Entry Level - HUB