Windows OS, Networking Concepts, Itil Foundation, troubleshooting methodologies, device configuration, IT service management or ticketing systems, account provisioning, IT service management best practices, cloud-based platforms, business applications, Microsoft Office Suite, user onboarding

network connectivity , O365, Outlook, Citrix, Itil, Mobile Device Management, Excel, Windows 10, Word, AD, Powerpoint, VPN connectivity, Microsoft HDI, Microsoft Office products