About The Team

We're looking for an Operations professional who thrives on ownership, loves turning ideas into execution. This role will own high-impact projects end to end, while designing and integrating solutions to elevate the seller and buyer experience.

Job Description

Insights and Strategy

Generate analysis, insights, and reports that will guide strategy and initiatives for the assigned segment.
Present to upper management key initiatives and solutions to high level problems
Develop complex frameworks to identify poor seller behavior within the platform and formulate action plan to sanction while limiting platform impact
Provide valuable insights into seller behavior and needs, leveraging data and user feedback.
Collaborate with cross-market/functional teams to ensure seller experience considerations are at the forefront of product strategy.

FRF Creation, Approval, and System Enhancements

Support the creation of PH Feature Request Forms (FRFs) and work for their approval on a regional level.
Work closely with stakeholders to gather necessary information and present compelling cases for the implementation of new features.
Handle feature improvement requests and be familiar with requirement management processes.
Understand system, feature, and function mechanisms to support operational and product changes.
Identify issues, reach out to the relevant PIC, and define potential work plans and follow-ups.

Implementation Planning and Execution

Develop comprehensive implementation plans for the effective launch of new features, ensuring a smooth transition for sellers.
Lead process and system improvements for the assigned segment; proactively identify risks, develop and communicate contingency plans, and manage those plans.

Content Creation and Review

Contribute to the creation and review of product-related content for information cascades and seller education initiatives.
Collaborate with the content team to ensure that materials effectively communicate the value and usage of product features.

Stakeholder Collaboration

Work closely with cross-functional teams including Engineering, Design, Marketing, CS, Seller Education, Business Development, Customer Insights, and Customer Support to drive successful product outcomes.
Communicate and collaborate with these teams as a regular source of seller information.
Engage key stakeholders and participate in monitoring/developing insightful reports that will be used to inform initiatives.
Act as a liaison between different departments to ensure alignment with seller-focused product initiatives

Requirements

Requirements:

Experience in operations, strategy, or program management within ecommerce, marketplaces, or tech-enabled businesses
Proven ability to own projects from concept through execution and iteration
Strong understanding of how AI, automation, and workflow tools can be applied in real business context
Strong data analysis skills and the ability to derive insights from data sets and turn into actionable next steps

Knowledge And Skills

Highly analytical, quantitative background; Strong problem-solving skills with the ability to draw insights from large data sets and design practical and scalable solutions
Integrate AI capabilities into existing systems and operational processes
Has the capability to bridge the gap between high level management direction into actionable next steps across internal and external stakeholders
Strong sense of ownership; self-motivated, proactive in learning and able to work under pressure
Excellent verbal and written communication skills; strong slide-making skills required, with the ability to synthesize information for executive-level audiences
Able to act upon constructive feedback and handle high stress situations

Seller Operations - Project Specialist