The Snapshot

You'd be joining the People & Payroll team inside a growing Australian community services organization. The organization is NDIS-approved and supports people through disability, youth and community services, and runs a central team that looks after HR, payroll and compliance for the whole group.

You'd report to the Chief People & Operations Officer and work within established systems and procedures rather than setting policy: every payroll run and any decision outside the usual process gets checked and signed off before it's finalized. It's a role with real day-to-day ownership, just within clear guardrails. This role is based in the Philippines, working full-time hours aligned to Australian business hours.

What You'll Actually Do

Payroll

Process payroll end to end each pay cycle: checklists completed and reviewed, then signed off by your manager before anything is finalized
Apply the correct pay rates, entitlements and superannuation under the relevant Australian award (most commonly the SCHADS Award, which covers most community, disability and aged care roles), flagging anything unclear rather than guessing
Prepare and lodge superannuation payments accurately and on time, every cycle

HR and employee records

Keep employee records accurate and current in the HR and payroll systems: new starters, changes, leave and terminations
Monitor the shared payroll and HR inboxes, handle routine items yourself, and flag anything that needs a decision
Answer everyday HR and payroll questions from staff, and pass on anything outside the usual process

Recruitment, onboarding and offboarding

Prepare employment contracts and letters using approved templates
Coordinate onboarding and offboarding in the HR system, making sure all the paperwork is collected and filed properly

Systems, guides and reporting

Help build and maintain HR and payroll process guides, training material and standard operating procedures
Support the team maintaining the HR and payroll software: check that pay rates, rules and settings are correct, and flag anything that looks off
Pull together monthly reporting on payroll and HR activity

Culture and compliance support

Support onboarding and day-to-day guidance for new starters and more junior team members
Help organize small culture touches like birthdays and work anniversaries
Assist with performance review scheduling and record-keeping
Support compliance audits by pulling together the records and information needed
Keep sensitive employee information confidential, always

What You Need to Bring

Previous experience in a payroll or HR administration role, including running payroll end to end
Real experience with Australian award interpretation and superannuation obligations (you don't need to already know the SCHADS Award inside out, but you do need genuine AU payroll compliance experience and a real willingness to learn it in depth), since applying awards correctly is central to this role
Comfortable using payroll and HR software day to day
High PC literacy and confident across Microsoft Office
Excellent organizational skills and the ability to priorities a varied workload
Strong written and verbal communication, and the ability to build trust and rapport with people at all levels
A calm, steady approach: comfortable exercising initiative and sound judgement within established procedures, without overstepping them
Excellent attention to detail and accuracy, even when things get busy

Nice to Have

Exposure to the community services, NDIS or child safety sectors

The Setup

Philippines-based candidates only
Full-time, Monday to Friday, Australian business hours
Work-from-home equipment provided

What's In It for You

A stable, full-time role with a business that genuinely needs you and wants you to grow into it. You'd be trusted to own your area, not micromanaged, working with a small team that values someone who can take things off their plate and run with them. On top of that, Staffstream looks after you properly:

HMO health cover, with one dependent covered for free
Group life insurance
Paid leave credits
Work-from-home equipment provided

You're employed compliantly under Philippine law: a proper local employment contract, your taxes handled correctly, and all your government-mandated benefits (SSS, PhilHealth, Pag-IBIG) plus 13th month pay. That means real security and peace of mind, not a loose freelance arrangement. Everything is above board and looked after for you.

People & Payroll Officer (AU NDIS) | Remote