ticketing systems , Power Automate, Power Bi, Microsoft Excel, Lean Six Sigma, Root Cause Analysis, data interpretation, quality audits, quality monitoring tools, CRM platforms, analytical capabilities, Power Apps, Reporting, Sharepoint, process mapping tools, SQL fundamentals

Quality control techniques, Data analysis tools, Quality management software, Continuous improvement methodologies, Performance management

Quality Assurance, Ms Excel, Quality inspections, Incident report investigation, Safety, Risk Assessment, Telecom operations management, Basic office software, ISO compliance, PPE inspections