The Billing Supervisor is responsible for overseeing the billing and payment processing operations, ensuring accuracy, timeliness, and compliance with established accounting policies and procedures. The role supervises the billing team, manages accounts receivable, and ensures proper recording, reconciliation, and resolution of billing and payment transactions.

Key Responsibilities

Supervise the preparation, validation, and issuance of invoices and statements of account.
Oversee payment processing, payment posting, and reconciliation of member accounts, including credit card transactions.
Monitor outstanding balances, discrepancies, and payment disputes, ensuring timely resolution.
Review billing adjustments, credit card settlements, and account reconciliations for accuracy and completeness.
Supervise, coach, and evaluate billing staff to ensure operational efficiency and accuracy.
Review aging reports and coordinate collection efforts with the Membership team.
Identify opportunities to improve billing workflows, payment processing, and internal controls.
Ensure compliance with accounting policies, financial controls, data privacy requirements, and audit standards.
Prepare billing reports and support month-end and year-end closing activities.

Qualifications

Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
4–6 years of experience in billing, accounts receivable, or payment processing, including at least 2 years in a supervisory or senior role.
Preferably with hands-on experience in credit card and payment processing, including invoicing, payment posting, account reconciliation, and dispute resolution for credit card transactions.
Experience in the hospitality industry is an advantage.
Strong knowledge of billing systems, accounts receivable management, and financial controls.
Proficient in Microsoft Excel and accounting systems; experience with Microsoft Dynamics or LS Central is an advantage.
Strong analytical, problem-solving, leadership, and organizational skills.
Excellent communication skills and ability to coordinate with cross-functional teams.