Gorgias, customer service platforms, workforce tools, performance management, zendesk, coaching, team engagement, Employee Development, Analytical Skills, Crm Systems

google sheets , Tableau, Excel, Reporting Tools, Sql, English, Salesforce, Data Analysis, Mandarin

Computer Savvy, Project Management, Information and Data Analysis, Communication And Presentation Skills, Problem Solving, Critical Thinking, Product Knowledge, Complaint Management, Leadership Skills, Planning And Organizing

Salesforce, data analysis tools, zendesk, Crm Systems

docusign , Power Bi, Azure Synapse Analytics, Sap Ariba, Data Science, Predictive Analytics, Sql, AI Agents Automation, Descriptive Analytics, Microsoft Fabric, Diagnostic Analytics

Servicenow, Ms Excel, Uipath, Power Bi, Tableau, Jira, Sql, Confluence, Automation Anywhere, Data Analytics, Workflow Tools, AWS Bedrock, Microsoft Teams, AI Platforms, Automation RPA tools, Azure OpenAI, Google Vertex AI, OpenAI, Miro

Servicenow, Itsm, Problem Management, Service Request Management, Itil, Automation, Omnichannel Support, Knowledge Management, Workforce Management, Quality Management, Ai

Sql, Python, Chainalysis, money laundering, Mule Activity, Risk Decisioning, TRM, Fraud Prevention, Account Takeover, Payment Fraud, Fund Flow Risk Management, Scams, Data Analysis, Elliptic, AML Strategy