Technical escalation management, Compliance, Integration troubleshooting, Technical Account Management, data integrity, Program management, Security, solutions engineering, Implementation

Technical Consulting, Cross-Functional Coordination, Experience with test automation platforms, Familiarity with Postman, Exposure to Gainsight, Familiarity with CI CD pipelines, Technical Onboarding

Prometheus, Bash, Grafana, Devops, Shell, Terraform, Cloud Architecture, Python, Kubernetes, cloud networking, IAM models, Security, infrastructure frameworks

Automation Solutions, Integrations, Solution Consulting, Apis, Chatbot, Customer Success Engineering, Voicebot, Conversational AI, Contact Centre Platforms, Ai, Technical Account Management, Telecom, CPaaS, solutions engineering, CX Technologies, CCaaS

Smtp, Networking, Windows Active Directory, MySQL, Microsoft Exchange, Linux, data communication concepts

saml 2.0 , Siem, Oauth, Paas, Waf, HTTP request methods, cloud-based services, Experience with SaaS, Understanding of software development lifecycle, OpenID Connect, 3rd party signals integrations, Security and performance monitoring, Understanding of the general cybersecurity landscape, Consuming APIs, application builder practices