troubleshooting expertise, Negotiation, Phone Skills, inbound contact center environment, deescalation, coaching, Customer Service Skills

performance feedback, call center operations, planning, data reporting, Team Management, Mentoring, performance management, coaching

Expertise in managing and supporting telephone switching systems, Proficiency in using diagnostic and testing equipment for telecommunications systems, Troubleshooting and problem-solving skills, Network cabling and related infrastructure components, BICSI Registered Technician Level certification or higher

vendor operations, Supply Chain Management, Negotiation Skills, brand management systems and software

Data Management, Process management skills, Leading teams coaching and mentoring, Problem Solving And Analytical Skills, Relationship management with a client focus, Communicating effectively verbally and in writing, Managing performance driven by service level agreements and metrics, Working in a shared service organization