Trusting Social is an AI Fintech pioneer that's revolutionizing credit access in emerging markets. Our mission is Advancing AI to Meet the Financial Needs of Everyday Consumers with Empathy. We've assessed over 1 billion consumers across four countries, and we're on a mission to provide 100 million credit lines using the power of AI and Big Data.

How You'll Make an Impact

You will own the full HR function for Trusting Social Philippines — from talent acquisition and HR operations to employee experience and people analytics. As we scale from a lean early-stage team toward full commercial operations, you will be the architect of the people systems, processes, and culture that make this office a place where top talent chooses to stay and grow. You will partner directly with the Philippines leadership team and the broader TS People function to ensure every hire, program, and policy is built for pace, compliance, and impact.

This role is for someone who doesn't wait for an HR problem to become visible before solving it — someone who reads engagement signals early, challenges how things have always been done, and is equally sharp at designing a scalable onboarding program as they are at navigating a complex employee relations case. You will thrive here if you are intentional in how you build trust across the organization and bold enough to raise the bar on what HR can deliver in a high-growth fintech environment.

What You'll Do

Talent Acquisition & Workforce Planning

Own end-to-end recruitment for the Philippines office — from role briefing and sourcing through assessment, offer, and close
Build proactive sourcing pipelines via LinkedIn, job boards, referrals, and direct outreach; conduct talent mapping and competitor benchmarking to stay ahead of the market
Drive candidate experience and employer branding to position TS Philippines as a destination for top fintech and tech talent
Partner with hiring managers to define role requirements, set hiring timelines, and hold the process accountable to outcomes

HR Operations & Compliance

Design, implement, and continuously improve HR processes, policies, and documentation — owning them end-to-end, not just executing them
Ensure full compliance with Philippine labor law, DOLE regulations, and internal HR standards; maintain audit-ready records at all times
Manage payroll coordination with third-party vendors, benefits administration (including HMO), and HRIS data accuracy
Prepare job offer analyses, compensation benchmarking, and headcount reports that inform leadership decisions grounded in data

Employee Experience & Engagement

Build and run programs that drive retention, engagement, and a high-performance culture — tracking outcomes, not just activities
Own onboarding and offboarding programs end-to-end; ensure every new hire lands well and every departure is handled with care
Serve as the primary point of contact for employee relations — listening before escalating, and resolving issues before they compound
Organize engagement events, HR communications, and recognition initiatives that reinforce the company's values and culture

Performance & Development

Drive the performance management cycle — goal-setting, mid-year reviews, year-end calibration, and follow-through with managers
Partner with team leads on coaching, career development conversations, and capability building
Identify learning gaps and coordinate development initiatives that build the skills the business needs next

AI-Powered HR Operations

Use AI tools actively to streamline HR documentation, recruitment workflows, reporting, and policy drafting — delivering more without adding headcount
Synthesize people data into insights that inform headcount planning, engagement decisions, and compensation strategy; build dashboards that give leadership a real-time view of key HR metrics
Experiment proactively with AI-powered workflows and evaluate outputs critically before acting on them

What We're Looking For

Experience & Background

5+ years of HR experience, with at least 2 years in an HR management or senior generalist role
Solid working knowledge of Philippine labor law, DOLE regulations, and HR compliance requirements
Proven track record across both recruitment and HR operations — you've owned the full cycle, not just one part
Experience with HRIS platforms, ATS tools, and HR data reporting; fintech, tech, or startup background is a strong plus

How You Work

Insights & AI Readiness — You use people data and AI tools to drive HR decisions; you synthesize engagement signals, attrition patterns, and headcount data into clear recommendations — and apply AI to scale what you deliver
Bias for Action — You spot a gap in process or culture and move without waiting for a mandate; you produce results, not just plans
Cross-domain Competence — You move naturally across recruitment, ops, compliance, and engagement, coordinating with finance, legal, and business leads without losing pace
Growth Mindset — You treat every attrition event, failed hire, or engagement dip as a learning signal and raise the bar on what the HR function can deliver

Skills & Competencies

Business Owner — You own HR outcomes for the Philippines office end-to-end; you make calls without waiting for central approval and are accountable for results, not just activities
Domain Expert — You can navigate a DOLE compliance audit, redesign an onboarding program, and advise a manager on a sensitive employee relations case — all in the same week; you document edge cases before they become incidents
Relationship Manager — You build trust quickly with employees and leaders at every level; retention and engagement metrics move because of the relationships you invest in
AI Operator — You keep HR workflows, documentation, and AI-assisted outputs above quality threshold; you identify manual bottlenecks and eliminate them proactively
Strong English communication skills (spoken and written — professional fluency required)
High adaptability and comfort operating in fast-paced, ambiguous environments

What We Offer

Join our vibrant team and enjoy:

Competitive compensation package, including yearly performance bonus.
HMO coverage for employee + 2 dependents.
Hybrid work setup (2 days onsite / 3 days WFH).
AI productivity tools (Claude Cowork).
Onsite lunch with multiple options, including vegetarian.
Grab for work allowance and fully equipped workstations.
Generous leave policies, including annual leave, sick leave, and flexible work hours.
Government-mandated benefits (SSS, PhilHealth, Pag-IBIG).
Work alongside talented colleagues across multiple countries: the US, Mexico, Singapore, Vietnam, India, Indonesia, and the Philippines.
Be part of a high-growth fintech at an exciting stage of expansion — with real ownership from day one.
Make real social impact by helping to democratize credit access for underbanked.

At Trusting Social, we live by ownership, integrity, and agility in execution. We believe in doing what's right, what's best, and what's innovative. If you're smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We offer the runway to truly make an impact.

Learn more about us: https://trustingsocial.com | https://www.youtube.com/watchv=inAEDGvOcL8&t=29s

To Apply: Please submit your resume, along with a cover letter detailing your interest in the role and how your experience aligns with the requirements and values of Trusting Social. We look forward to reviewing your application and exploring the possibility of you joining our exceptional team.

HR Manager (Taguig)