The Opportunity

Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You'll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We'll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Fraud Investigation Senior Manager, you will play a pivotal role in guiding clients through complex regulatory landscapes, helping them maintain compliance and manage risks effectively. Within our Risk & Regulatory practice, you will provide strategic advice and solutions, enhancing clients internal controls and mitigating risks. This role involves working closely with clients to confirm adherence to regulatory requirements and offering guidance on compliance strategies.

As a Senior Manager, you will leverage your skills and professional network to deliver quality results. You will motivate and coach teams to solve complex problems, applying sound judgment to determine when to take action or escalate issues. Your ability to develop and sustain diverse and inclusive teams, along with your commitment to excellence, will contribute to the success of our firm.

In this role at PwC Acceleration Center Manila, you will craft and convey clear, impactful messages that tell a holistic story. You will apply systems thinking to identify underlying problems and opportunities, validate outcomes with clients, and share alternative perspectives. Your leadership will guide teams through complexity, demonstrating composure in challenging situations and reinforcing professional and technical standards.

Responsibilities

Leading fraud investigation projects and managing client relationships to deliver strategic solutions
Guiding teams in the development and implementation of compliance frameworks and regulatory strategies
Utilizing analytical thinking and data analysis to identify and mitigate risks in complex regulatory environments
Building and maintaining compliance programs, including anti-money laundering and sanctions compliance
Promoting adherence to regulatory standards and enhancing internal controls for clients
Directing compliance audits and reviews to validate adherence to legal and regulatory requirements
Crafting and conveying clear, impactful messages that communicate compliance strategies and outcomes
Applying systems thinking to identify underlying compliance challenges and opportunities
Initiating open and honest coaching conversations to develop high-performing teams
Making informed decisions to resolve issues that hinder team effectiveness and project success

What You Must Have

At least a Bachelor's degree
At least 10 to 15 years of experience
Oral and written proficiency in English required
End to end experience in investigating Card Fraud, Wire Fraud, Online Account Fraud, and Check Fraud.
Hands-on exposure to Identity Theft, Account Takeover (ATO), Profile Takeover, Account Abuse, and Scam investigations.
Experience using fraud tools and working in high-volume fraud investigation environments.

What Sets You Apart

Demonstrating advanced skills in Anti-Money Laundering Compliance
Utilizing knowledge of Governance Risk Compliance (GRC) frameworks
Applying analytical thinking to solve complex regulatory challenges
Leading compliance program implementation and maintenance
Excelling in crafting and conveying impactful messages
Directing teams through complex and uncertain situations
Initiating open and honest coaching conversations at all levels

Fraud Investigation Senior Manager (AC Manila)