At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.
Respond effectively to the diverse perspectives, needs, and feelings of others.
Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
Use critical thinking to break down complex concepts.
Understand the broader objectives of your project or role and how your work fits into the overall strategy.
Develop a deeper understanding of the business context and how it is changing.
Use reflection to develop self awareness, enhance strengths and address development areas.
Interpret data to inform insights and recommendations.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you'll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You'll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Managed Services team you are going to coordinate day-to-day activities of operational systems and processes for cloud Managed Service Delivery. As an Associate you are going to focus on continuous improvement and enhancement of services, while collaborating with various stakeholders to deliver quality service delivery.

Responsibilities

Coordinate daily operations of cloud Managed Service Delivery
Focus on continuous improvement and service enhancement
Collaborate with stakeholders to improve service quality
Assist in troubleshooting and resolving operational issues
Participate in team meetings to discuss project progress
Engage in learning opportunities to develop technical skills
Contribute to the documentation of processes and procedures
Uphold service delivery standards and client satisfaction

What You Must Have

Bachelor's Degree
4 to 8 years of experience with more than one Database technology
Oral and written proficiency in English required

What Sets You Apart

Bachelor's Degree in Computer Science or related technology field preferred
Knowledge of ITIL principles and ITSM
Understanding of industry trends and methodologies
Excelling in verbal and written communication
Demonstrating attention to precision
Possessing interpersonal skills and leadership qualities
Engaging in automation and continuous improvement initiatives
Collaborating with cross-functional teams
Driving operational excellence through documentation

Company Overview

PwC AC Manila's Consulting Services are designed to provide industry expertise and innovative solutions through Cloud & Digital services. Our goal is to assist businesses in driving growth, optimizing operations, and seizing opportunities. With our team of professionals, cutting-edge technology, and deep industry knowledge, we help businesses stay ahead of the competition, deliver strategic solutions, and unlock long-term value.

SQL Database Administrator Senior Associate (AC Manila)