Medical Records & Legal Support Specialist

Location: Remote

Schedule: U.S. Business Hours

Apply here: https://operationsarmy.com/application

About The Role

We are seeking a highly organized and detail-oriented Medical Records & Legal Support Specialist to provide administrative support for a U.S.-based personal injury law firm.

The role will initially focus on medical records retrieval, billing and balance verification, provider follow-up, and case-related administrative support, with opportunities to take on additional pre-settlement and property damage claim responsibilities as the engagement grows.

Key Responsibilities

Request medical records and billing documentation from healthcare providers
Follow up persistently on outstanding medical record and billing requests
Perform balance checks and verify outstanding medical balances
Support administrative tasks related to subrogation
Maintain accurate documentation, records, and status updates
Communicate professionally with medical providers, insurance representatives, clients, and internal legal staff
Track requests through completion and proactively address delays
Identify and escalate missing documentation, discrepancies, and other issues
Support general administrative workflows related to personal injury cases
Assist with additional pre-settlement tasks, including requesting reductions, obtaining final subrogation information, and verifying balances
As needed, support property damage claims for motor vehicle accident cases, including vehicle repairs, rentals, replacement vehicles, and related claim coordination

Qualifications

Prior experience working with a U.S.-based personal injury law firm strongly preferred
Experience with medical records retrieval and provider follow-up
Familiarity with medical billing, balance verification, and related documentation
Understanding of personal injury case workflows
Experience communicating with medical providers, insurance companies, and clients
Strong written and verbal English communication skills
Excellent attention to detail and documentation skills
Comfortable making outbound calls and persistently following up on outstanding requests
Ability to manage multiple open requests and follow-ups simultaneously
Strong organizational and task-management skills
Experience supporting motor vehicle accident cases is a plus
Spanish/English bilingual proficiency is a plus

Technical Skills

Experience with legal case management systems preferred
Comfortable working with medical records portals and provider systems
Proficiency with Google Workspace and/or Microsoft Office
Experience using VoIP or phone systems for provider and client outreach
Ability to quickly learn client-specific legal and case management platforms

What We're Looking For

We're looking for someone who is proactive, persistent, highly organized, and comfortable managing time-sensitive administrative workflows. The ideal candidate can communicate professionally with multiple stakeholders, maintain accurate documentation, and consistently follow requests through to completion.

Apply here: https://operationsarmy.com/application

Medical Records & Legal Support Specialist | Remote