Customer Success, Service Delivery, Jira, Performance Monitoring, Forecasting, Global Service Provider Experience, Cross-Functional Collaboration, Process Improvement, Program Management, Reporting, Partner Onboarding, Analytics Platforms, Client Services, Project Management, Enterprise Client Partner Management, Technical or IT Background, Account Management, Project Tracking, Escalation Risk Management, Resource Planning

smartsheet , Microsoft 365, Excel, Word, MS Project, Powerpoint, Sharepoint, Copilot, Claude, Planner

Software Delivery, Incident Management, Jira, Change management, Agile Methodologies, Confluence, Production Operations, Infrastructure, Risk management, Observability, Reliability practices, Portfolio Management, Cloud platforms