We're Hiring: ServiceNow Developer

Work Where People Matter

At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.

Why You'll Love It Here

Growth you can see – promotions and career paths await
Learning that sticks – trainings to sharpen your skills
A workplace that cares – inclusive, supportive, and people-first
Health coverage you can count on
Rewards when you refer friends to join the team

Your Day-to-Day

Customize and maintain core ITSM modules, including Incident, Problem, Change, Release, and Request Fulfillment
Design, implement, and maintain the Common Service Data Model (CSDM), ensuring proper mapping of Business Services, Application Services, and Service Offerings within the CMDB
Develop and enhance workflow automation using Flow Designer, Workflow Editor, and IntegrationHub
Create and execute test plans, perform unit and integration testing, and conduct regression testing before deploying updates

What We're Looking For

Strong knowledge of ITIL v3 or v4 best practices
Mandatory certifications include Certified System Administrator (CSA) and Certified Application Developer (CAD); certifications in ITSM or CSDM are highly preferred
Proficiency in HTML, CSS, AngularJS (for Service Portal), JavaScript, and GlideScript
Strong understanding of data modeling, with hands-on experience in implementing ServiceNow CSDM and managing how foundational data flows into CMDB governance

Work Setup

Location: Makati, hybrid setup (2 days work-from-office)
Shift: Dayshift, Monday to Friday

About Tech Mahindra Philippines

We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.

Your Next Move

If you're ready for a role where you can grow, make a difference, and enjoy the ride — we'd love to meet you. Apply today and let's get started.

ServiceNow Developer (ITSM/CSDM)