We are seeking a talented individual to join our Benefits Operations Team at Marsh. This role will be based in Manila, Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Senior Benefits Specialist plays a crucial role in ensuring the delivery of effective benefits services to clients and stakeholders. They are responsible for analyzing benefits file transmissions, troubleshooting and resolving complex errors, maintaining benefits tools and databases, and providing support in fulfilling service deliverables to clients. As a SME, the Senior Operations Specialist is expected to leverage their extensive experience and expertise to independently manage and execute assignments, while also providing guidance and mentorship to junior team members.

We will count on you to:

Take ownership of and manage complex Benefits Operational assignments.
Analyze and evaluate Benefits data files, identifying issues and discrepancies, and providing effective resolution of errors.
Maintain and enhance operation systems and tools, providing system support and ensuring optimal functionality.
Generate and present operational reports to management, providing valuable insights and recommendations.
Perform daily operational assignments and activities, including data analysis, system support, and reporting.
Provide testing assistance and support for the implementation of new systems and tools, ensuring smooth transitions and minimal disruptions.
Utilize a variety of technical tools and resources to effectively manage client data and ensure accuracy and integrity.
Manage client requests and processes, ensuring timely and accurate completion while maintaining a high level of client satisfaction.
Act as a subject matter expert, providing guidance and support to junior team members, fostering their professional growth and development.
Manage and lead projects aimed at process improvements, identifying opportunities for streamlining operations and enhancing efficiency.
Stay updated on industry trends and best practices, proactively identifying opportunities for process improvements and operational efficiencies.

What you need to have:

Bachelor's degree in business/ communication/ finance
At least 2+ years of experience in similar field of client facing, account management experience, and good negotiation skills.
Preferably has worked on either insurance or financial industry
Excellent communication skills, both writing and speaking
Must have valuable experience in using MS office.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

R_360951