Overview

The Accounts Receivable Specialist (AR Specialist) collects on outstanding accounts receivable by communicating with clients to resolve issues. The AR Specialist is responsible for all aspects of collections, identifying customer billing issues and will be accountable for reducing the accounts receivable delinquency of assigned accounts. The AR Specialist must be able to effectively communicate in a professional manner with both internal and external customers providing exceptional customer service.

Responsibilities

Handle complex accounts.
Prepare customer statements, bills, and invoices.
Contacts customer via calls, send out emails and faxes to follow up past due accounts in the assigned portfolio.
Ensures timely collections to include escalation, managing customer relationships and account research.
Research disputed delinquent account balances. Looks for the best solution in order to facilitate early payments.
Recommends accounts that needs escalated collection effort.
Recommends accounts for 3rd Party Collections.
Independently analyze each assigned account and execute a plan for collection and reconciliation appropriately.
Negotiate payment arrangements.
Accountable for all aspects of contacting clients, account reconciliation including billing research, credit request submission and cash application analysis.
Interacts frequently with inter-departmental associates for the purpose of resolving outstanding issues.
Perform related duties and special projects as assigned.
Perform QA Audit and Coach QA Audit Result
Serves as SME (Subject Matter Expert) for any questions and clarifications.
Provide guidance to the team on all administrative tasks, resolve complex or non-routine issues/ requests/ queries, and aid in day-to-day processing as necessary.
Serves as the point of contact of the AR team in absence of AR Team Lead
Mentor and train new hire with best practice procedures
Conduct quick huddle and best practice sharing.
Assist team lead in preparing reports.
Attend to other special projects as required by both.
Suggest, creates, and convey innovative solutions to achieve the business goal. Also establish a course of action for self and others to ensure work is completed and goal is achieved.
Implements or supports various change management activities, helps his/her teammates to develop a clear understanding of what they will need to do differently to cope up with the change.
The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support. Encourages cooperation, collaboration, and partnerships.
Understands both the strengths and weaknesses of others, finds ways to make others feel comfortable by responding in ways that convey interest in what they have to say and say/address their concern.
Help his/her teammates develop their skills by providing feedback, guidance, and additional training to achieve their goal.
Adheres to a set of core values that are represented in decisions and actions.
Maintain his/her performance under pressure or opposition.
Actively participate in learning activities to gain more knowledge and skills.
Identifying and understanding issues, problems, and opportunities by comparing data from different sources to draw conclusions.
Provide/Suggest best approaches and appropriate solutions that is based on facts, constraints, and probable consequences.

Qualifications

Minimum of 6+ years experience in Business-to-Business Accounts Receivable Collections required.
Strong knowledge of collection processes and AR Policies & Procedures
Excellent Customer Service Skills
Research and reconciliation skills
Excellent negotiation and customer service skills
Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
Ability to calculate figures and amounts such as account reconciliation, discounts, settlement, and percentages.
Intermediate to advanced proficiency with MS Excel and Microsoft PowerPoint
Strong attention to detail and excellent follow-up skills required.
Ability to prioritize and manage multiple tasks.
Must be able to work well with individuals at all levels inside and outside of the organization.
Self-Starter with the ability to work with minimal supervision.
Flexible to work overtime as required.
Willing to work in night shift.

Accounts Receivable Specialist III