Job Summary

The Corporate Travel Support Agent provides end-to-end travel support to business travelers across chat, phone, and email channels. This role manages bookings, changes, and disruptions while ensuring compliance with corporate travel policies and service level agreements (SLAs). The position requires strong GDS expertise, ticketing knowledge, and the ability to perform in a fast-paced, high-volume environment.

Job Description

Provide professional and responsive travel assistance via chat, phone, and email
Book, modify, and service air, hotel, car, and rail reservations
Handle ticketing, exchanges, refunds, cancellations, reissues, and schedule changes accurately
Ensure compliance with company policies, client travel programs, and global travel regulations
Meet or exceed SLA response time and resolution targets
Manage travel disruptions and proactively communicate itinerary updates to travelers
Prioritize multiple concurrent requests based on urgency and traveler needs
Document all transactions and customer interactions accurately in booking systems
Identify, document, and escalate operational or service issues as needed
Maintain performance metrics, attendance standards, and required training completion
Stay updated on travel industry tools, NDC content, and best practices

Qualifications

College degree preferred
3–5 years of corporate travel agent experience
Proficiency in at least two GDS platforms, including Travelport+ (Galileo) and Sabre
Working knowledge of NDC tools such as Farelogix and SPRK
Strong knowledge of airfare rules, ticketing, exchanges, refunds, and reissues
Experience supporting customers via chat, email, and phone channels
Ability to manage high chat and call volumes in a fast-paced environment
Strong multitasking skills and ability to navigate multiple systems simultaneously
Excellent written and verbal communication skills in English
Strong attention to detail and problem-solving abilities
Ability to adapt quickly to account-specific processes and policy updates
Flexible schedule availability, including evenings, weekends, and holidays
Willingness to work on-site as required by business needs

Corporate Travel Support Agent (with Galileo experience)