Join our team while working at the comfort of your home!

CAMPAIGN COORDINATOR

Starting salary: PHP 18,000 - 20,000

Must have own equipment, or willing to provide

Job Description

Assist in the implementation and coordination of daily campaign operations.
Monitor agent attendance, schedule adherence, and basic performance indicators.
Provide timely updates, reminders, and campaign announcements to the team.
Help facilitate team huddles and refreshers as needed.
Ensure agents are well-briefed with campaign objectives, call flows, and updates.
Provide day-to-day assistance to agents regarding campaign processes, FAQs, and call handling.
Relay agent concerns or escalations to the Operations Manager.
Assist in addressing simple policy clarifications or documentation follow-ups.
Promote a positive and collaborative work environment.
Generate and submit daily/weekly/monthly campaign performance reports.
Track KPIs such as performance statistics, attendance, and QA scores.
Flag performance trends, areas of concern, and improvement opportunities to supervisors.
Maintain records and trackers used for agent performance monitoring.
Coordinate with QA, Trainers, and the Operations team for agent follow-ups and coaching plans.
Support the implementation of developmental action plans.
Collaborate with leadership in training, nesting, and transitioning of new hires.
Help document campaign SOPs and contribute to process improvement initiatives.
Keep campaign logs, attendance sheets, and report files updated.
Assist in scheduling coaching or evaluation sessions as needed.
Support documentation of agent feedback, error reports, and other relevant forms.
Perform other administrative tasks as assigned by the Operations Manager.

Qualifications

Experience as an account manager/telemarketing agent.
Experience as a quality assurance analyst.
Proven experience as a campaign manager or similar supervisory position.
Proficient in English.
Exceptional verbal and written communication skills.
Strong understanding of company products, policies, and services.
Excellent organizational and leadership skills.
Ability to coach, train, and motivate employees.
Knowledge of performance evaluation procedures.
A results-oriented approach.
Excellent problem-solving and customer service skills.
Ability to work under pressure.
Ability to work harmoniously with other positions in the company.

MUST HAVE The Following Equipment

Hardware: Laptop/Desktop (at least Pentium processor and 8 GB RAM).
Headset: A4Tech (HU 7P or HU 50) or Jabra USB-type headset with noise-cancelling feature.
Internet connection: Wired connection; minimum of 10 Mbps.

So, why join us

Permanent work-from-home or Hybrid set-up in Batangas City.
Full-time and Long-term Employment.
Government-mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract).
Salary will be based on: Skills, Attitude, Performance, Attendance.
Opportunity for regularization and promotion.
US and Canadian clients.
Shift: Graveyard Monday to Friday.
Training: 1 month.

WE LOOK FORWARD TO MEETING YOU!

Campaign Coordinator