Role Summary:

The KYC Operations Manager – Mandarin is accountable for the operational performance, quality, scalability, and governance of assigned KYC engagements supporting Mandarin-speaking jurisdictions.

This role provides leadership across people, process, risk, and delivery management while serving as a key point of contact for internal and client stakeholders.

The successful candidate will drive operational excellence, oversee delivery performance, manage risks and escalations, and support the growth of FCU's multilingual KYC capabilities.

Key Responsibilities:

Operational Ownership

Own end-to-end delivery performance across assigned KYC engagements
Establish operational direction, delivery priorities, and performance expectations
Monitor productivity, quality, turnaround times, and risk indicators
Ensure achievement of client service levels and contractual commitments
Anticipate operational risks and implement mitigation strategies

Leadership & People Management

Lead, coach, and develop Team Leaders and KYC professionals
Drive accountability, performance management, and talent development
Support workforce planning, hiring, onboarding, and succession planning
Foster a culture of quality, compliance, and continuous improvement

Governance, Risk & Quality

Ensure compliance with regulatory requirements, internal controls, and client expectations
Oversee quality management frameworks and remediation activities
Drive root cause analysis and implementation of corrective actions
Maintain governance standards, escalation management, and operational discipline

Client & Stakeholder Management

Act as a key operational contact for internal and external stakeholders
Engage with Mandarin-speaking stakeholders and support client discussions where required
Provide operational reporting, performance insights, and recommendations
Support business reviews, audits, and regulatory examinations

Continuous Improvement & Scale

Drive process optimization and operational efficiency initiatives
Support implementation of new operating models, controls, and technologies
Contribute to the expansion of FCU's Mandarin-speaking delivery capability
Support transition, onboarding, and scaling of new engagements

What We Are Looking For:

Bachelor's degree in Accounting, Finance, Business, Economics, or a related field
Professional proficiency in Mandarin Chinese, including the ability to read, write, and communicate effectively in Traditional Chinese
Professional fluency in English
8+ years of experience in KYC, AML, Financial Crime, Compliance Operations, or related financial services functions
At least 3 years of people leadership or operations management experience
Proven experience managing KYC operations, client delivery, and performance metrics
Strong understanding of Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), KYC regulatory requirements, and operational controls
Experience managing quality, governance, and operational risk frameworks
Strong stakeholder management and client-facing experience

Certifications & Training (Advantage)

CAMS, ICA, or other AML/KYC-related certifications
Leadership or people management training
Lean Six Sigma, Agile, PMP, or project management certifications

KYC Operations Manager - Mandarin (Davao)