Description

Please note that this job is a seasonal role (FTC) for 12 months on the payroll of Amazon.

Job Description

Amazon.com is looking for a smart, enthusiastic, hard-working, and creative candidate to join the Brand Protection Business Operations team as a Prod Compliance Associate. This position offers an exciting introduction to the Amazon Marketplace and provides a training ground for success.

You will primarily be responsible for adhering to SOP and meeting the assigned goals. Our environment is fast-paced, and requires someone who is a self-starter, detail-oriented, analytical, and comfortable working with multiple teams, partners, and management.

The candidate should have a track record of delivering results, experience processing large amount of data and report generation & management. The candidate should be able to resolve issues with minimal guidance.

A day in the life of a Prod Compliance Associate Sr.: You follow the SOP, feedback and guidance provided to ensure incoming requests are fulfilled with optimal productivity, assured quality, and within set SLAs. You support the team and organization in various projects.

Your job responsibilities as a Senior Product Compliance Associate may include –

Key Job Responsibilities

Fulfill incoming requests following set Standard Operating Procedures (SOPs) and adhering to Service Level Agreements (SLAs)
Maintain defined quality standards.
Provide ideas, collaborate across internal teams and stakeholders for process improvement projects.

Basic Qualifications

Bachelor's degree (preferably in Engineering or Business)
1 to 5 years in data-driven business operations processes – Business Process Outsourcing, Operations processes
Advanced computer literacy in Microsoft Office applications, especially MS Excel
Attention to detail and capability to work on multiple processes.
Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience
Excellent analytical, problem solving and logical reasoning skills
Excellent communication skills in written and oral English with the ability to converse in a professional and mature manner.
Interest in e-Commerce/Online business
Passion for innovation, automation and operational excellence

Preferred Qualifications

Database management and data analysis experience, including knowledge of SQL querying
Ability to write macros in MS Excel aimed at improving processes

Key job responsibilities

Fulfil incoming requests following set Standard Operating Procedures (SOPs) and adhering to Service Level Agreements (SLAs)
Maintain defined quality standards.
Provide ideas, collaborate across internal teams and stakeholders for process improvement projects.

A day in the life

A day in the life of a Sr Prod Compliance Associate: You follow the SOP, feedback and guidance provided to ensure incoming requests are fulfilled with optimal productivity, assured quality, and within set SLAs. You support the team and organization in various projects.

Basic Qualifications

Fluent in speaking and reading Chinese and English language.

Preferred Qualifications

Experienced working with Customers on video calls.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - AOSP-V - M26

Job ID: A10492475

Senior Product Compliance Associate, Brand Protection