Job Summary

Our client is looking for an IT Manager – Systems who will be responsible for overseeing the administration, maintenance, and continuous improvement of the company's business systems, applications, and databases. The role ensures optimal system performance, security, reliability, and user support across the organization. This position will work closely with internal stakeholders, vendors, and technical teams to support operational efficiency and business continuity.

Key Responsibilities

Administer, maintain, and support business systems, enterprise applications, and databases.
Monitor overall system performance, availability, and reliability to ensure minimal downtime.
Troubleshoot and resolve system-related issues, incidents, and user concerns in a timely manner.
Manage user access rights, system configurations, and security controls in compliance with company standards.
Coordinate and implement system updates, patches, enhancements, and upgrades.
Collaborate with external vendors, developers, and service providers for system support and improvements.
Ensure proper data integrity, backup procedures, and disaster recovery processes are in place and regularly tested.
Prepare and maintain technical documentation, system configurations, process flows, and user manuals.
Support system implementation projects, including requirements gathering, testing, deployment, and post-implementation support.
Provide technical assistance, orientation, and training to end-users and business stakeholders.
Work closely with business units to identify process improvements and recommend technology solutions aligned with operational requirements.
Ensure compliance with IT policies, standards, and security best practices.

Qualifications

Bachelor's Degree in Information Technology, Computer Science, Information Systems, or any related field.
Minimum of 2–4 years of relevant experience in systems administration, application support, or IT systems management.
Strong understanding of business systems, enterprise applications, and database management.
Knowledge of system integration, APIs, and basic networking concepts.
Experience handling ERP systems, retail systems, or property management systems is an advantage.
Strong analytical, problem-solving, and troubleshooting skills.
Excellent communication and stakeholder management abilities.
Ability to manage multiple priorities and work in a fast-paced environment.
Experience in retail, mall operations, or commercial industries is preferred.

Technical Skills

Systems Administration
Application Support
Database Management
ERP / Enterprise Systems
System Integration & APIs
IT Security & Access Management
Backup & Recovery Management
Technical Documentation
Vendor Management
User Training & Support

Competencies

Leadership and Accountability
Analytical Thinking
Attention to Detail
Customer Service Orientation
Collaboration and Teamwork
Adaptability and Initiative
Effective Communication Skills

Information Technology Operations Manager