process redesign , Requirements Gathering, Systems Analysis, User Training, Ms Office, Software Development Life Cycle, Service Transition, Release management, Documentation, Project management, ITIL certification, Agile Scrum Framework, Deploying packaged applications, Problem Solving, Workflow systems analysis

pestle , JIRA, Ms Office, Bpmn, Systems Analysis, Confluence, Waterfall Methodology, Agile, Scrum, SWOT, Business Analysis, Microsoft Visio, Data Analysis