Inbound & Outbound Caller - STERRY Limited
Location: Remote
Job Type: Full-time

Join a dynamic growth marketing agency where precision meets creativity
At STERRY, we're not your average marketing agency—we're the rocket fuel behind crowdfunding and e-commerce success. Since day one, we've helped clients generate over $100 million in trackable online revenue through strategies rooted in measurable performance.

The Role
We are looking for a proactive and customer-focused Inbound & Outbound Caller to manage incoming calls, proactively handle outbound calls, and inquiries for our e-commerce, public relations, and marketing services. The ideal candidate is an excellent communicator who can provide exceptional customer support, assist with order- and service-related concerns, and ensure every customer interaction reflects our commitment to quality and professionalism.

What You'll Do

Answer inbound calls from customers, clients, and business partners in a professional and friendly manner
Proactively make outbound calls when necessary to follow up on customer inquiries, confirm order details, or provide delivery updates
Respond to inquiries related to products, online orders, deliveries, marketing campaigns, and company services across both retail and wholesale channels
Assist customers with order tracking, returns, exchanges, refunds, and general account inquiries
Support wholesale and retail order processing by helping customers place new orders, verifying product availability, and accurately entering order details into the system
Handle client inquiries regarding marketing or PR services and direct them to the appropriate team when needed
Manage email support for both retail and wholesale customers, responding to initial order inquiries, order confirmations, and post-purchase questions
Ensure timely and professional email correspondence, addressing customer concerns and providing accurate information regarding products, pricing, and shipping
Accurately document all customer interactions—both inbound calls and outbound communications—and maintain up-to-date records in the CRM system
Resolve customer concerns promptly or escalate complex issues to the appropriate department
Escalate complex or unresolved issues to the appropriate department (E-commerce, Marketing, PR, Operations, or Wholesale & Retail teams) with clear and thorough documentation
Meet or exceed customer service performance metrics, including response time, call quality, email reply speed, and customer satisfaction scores

Who You Are

Education: Bachelor's degree in Communications, Business, or related field is a plus— but what truly matters is what you can build. A standout portfolio or equivalent hands-on experience is just as valued
At least 2 years of customer service, call center, e-commerce, or client support experience is preferred
Excellent verbal and written English communication skills
Strong problem-solving and conflict-resolution abilities
Comfortable using CRM systems, order management platforms, and basic office software
Ability to multitask and work efficiently in a fast-paced environment
Willingness to work flexible schedules when required

What You'll Bring

Experience supporting e-commerce platforms (e.g., Shopify, WooCommerce, Amazon, or similar)
Familiarity with digital marketing, public relations, or client services is a plus
Strong attention to detail and organizational skills
Customer-first mindset with a positive and professional attitude
Ability to build rapport with customers and clients while maintaining professionalism

Apply
Send your resume and a short cover letter via our Jazz HR portal. Only shortlisted candidates will be contacted.
STERRY Limited is an equal opportunity employer.