This is a fully remote, work-from-home position for candidates located outside the United States and eligible to work remotely.

ExKaliber is looking for a highly experienced Amazon Account Health & Catalog Specialist to join our Remote Team. We want to hire an expert primarily on the Amazon Vendor Central platform, with a strong background also on the Amazon Seller Central. Our ideal candidate is highly organized, detail-oriented, a problem-solver, a critical thinker, and very confident applying these traits to handle multiple brands on Amazon with large 10,000+ ASIN assortments. This person thrives in an energetic and busy environment, and embraces learning and changes on the Amazon platforms - solving problems keeps us on our toes!

This position requires daily checking, downloading, and compiling of reports from both Amazon Vendor Central and Seller Central, while using pro-level software to help monitor and manage 10,000+ listings. It is critical that the candidate applying already has knowledge of core account navigation and core report locations in order to succeed. He/She must be comfortable managing their own work flow as an individual contributor and working to support larger reports for other department members relying on live and up-to-date information.

Job Responsibilities

Primarily manage day-to-day Amazon Vendor Central tasks and support operations for multiple brands.
Report directly to the Amazon Storefront Supervisor to execute operational priorities, manage assigned projects, proactively identify and resolve issues.
Manage live product catalog updates using Vendor Central templates, flat files, and bulk uploads.
Maintain and organize master flat files for catalog management and product data.
Monitor catalog health by performing regular audits to identify listing issues affecting retail availability, accuracy, and completeness.
Investigate and resolve catalog issues, contribution conflicts, variation issues, browse node issues, and detail page inconsistencies.
Manage support cases from creation through resolution, including escalations when appropriate.
Monitor live Pricing, Buy Box ownership, Delivery Dates and other conversion issue metrics, and communicate these performance KPIs to other teams in real-time.
Coordinate with internal creative teams to ensure product content, images, and catalog updates are accurately published on the product listings
Analyze competitor ranking and keywords, and overall marketplace trends using 3rd party software to provide insights for catalog improvements.
Support new product launches, catalog expansions, and seasonal assortment updates.
Monitor Amazon seasonal promos, special events, and other paid promo events.
Take ownership of assigned projects from start to finish, and be ready to take on ad hoc tasks to support the needs of the business.

Required Qualifications

MINIMUM 3+ years of hands-on experience managing Amazon Vendor Central, including creating, uploading, editing, and troubleshooting product listings.
MINIMUM 2+ years of hands-on experience managing Amazon Seller Central, including creating, uploading, editing, and troubleshooting product listings.
MUST HAVE proven experience managing Amazon catalog data using flat files, bulk uploads, and master catalog files.
MUST HAVE proven experience troubleshooting catalog issues and working with Amazon Vendor Support and/or Seller Support to resolve
MUST HAVE mastery of written and verbal English communication skills.
MUST HAVE exceptional attention to detail and a passion for resolving catalog, listing, and operational issues.
Ability to evaluate, seek out information, and proactively solve problems (sometimes with minimal guidance).
Excellent task and project management skills with the ability to coordinate assets, documentation, and resources across internal and external teams.
Experience with project management and team communication software such as Slack, Google Workspace, or similar collaboration platforms.
Strong experience with Google Sheets, Microsoft Excel, with proficiency in other Microsoft 365 applications, including SharePoint, Outlook, Word, and PowerPoint.
Work requires exceptional attention to detail in preparing, reviewing, and proofreading documentation
Experience using third-party Amazon tools such as Helium 10, Jungle Scout, Keepa, Sellerise, InsightLeap or similar platforms.

Preferred Qualifications

Experience working with Amazon 1P retail vendors or large consumer brands.
Experience with Amazon 1P Direct Fulfillment (DTF).
Familiarity with Amazon Retail Analytics.
Experience with ERP, PIM, or product information management systems.
Experience supporting Amazon MCF or other marketplaces (such as Walmart, Shopify) is a plus.

Education

Must Have: College Degree or Accreditation for Business Administration

Assessment

Candidates will complete practical assessments evaluating Vendor Central knowledge, Excel proficiency, analytical thinking, and catalog management skills.

Offshore - Amazon Account Health & Catalog Specialist