Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Refresh CDD Proficiency Consultant (CPC) will be responsible for carrying out the delivery of CDD and Process changes into GBAM AML team globally to ensure consistency of approach across GBAM AML Refresh regions and functions. This role will have a strong alignment to regional GBAM AML Refresh Managers/ Leads, Operational Control, Refresh, Onboarding program delivery teams as well as the wider AML Policy and Standards, Implementation and Strategy, and technology teams supporting GBAM AML.

Responsibilities:

Training development and delivery to ensure operational readiness for GBAM AML team for any new hires, new implementations, and procedural updates derived from changes to policy, technology adoption, process enhancements, and remediation of control weakness/gaps
Ensure established training/communication/process review/governance routines and processes are understood as well as adhered to
Coordinate with partners in other regions and LOBs to ensure partnership in global KYC initiatives
Partner and work with CDD proficiency consultants to identify regional and global thematic quality issues and develop corresponding refresher topics to strengthen employee knowledge and performance
Participate and manage regular CDD review forums/routines with fellow CDD proficiency consultants, Operations managers, Operational risk associates, AML Implementation and
Strategy teams & Process Design teams to facilitate and identify process improvement opportunities
Perform process gap analysis across GBAM AML functions and Regions to enable process standardization
Review Global & regional Policy & Standards changes for people, process and technology impact
Participates as SME in defining implementation strategy
Provide SME guidance OR coordinate across SMEs to provide the guidance for LOB projects
Assists as SME in remediation efforts from global and regional policies and standards for GBAM AML team

Required Skills

Minimum of 2–5 years of relevant work experience in banking or financial industry
Preferably 1–2 years of experience in coaching and training environment
Good understanding of AML/KYC/CDD operations environment and global / regional regulations
Knowledge of industry policy and standards
Proven ability to simplify CDD requirements for operational execution & improving
Operational efficiency through working across multiple stakeholders, understanding global requirements and ability to provide practical & consistent solutions
Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnership
Awareness and understanding of operational aspects of the products and services used by clients
Effective interpersonal and communication skills
Ability to handle multiple competing priorities in a fast-paced environment
Ability to find ways of solving or pre-empting problems
Must be able to work in a matrix organization as well as manage interactions as all levels
Strong Risk awareness (Inc. Operational, Compliance, Business & Reputational)
Understands and respects cultural differences
Team player and self-motivated

Desired Skills

Excellent interpersonal skills for motivation, collaboration and encouragement
Excellent communication skills to demonstrate collaborations with various groups as and when required

Officer / Assistant Vice President, CDD Proficiency Consultant, GBAM AML Refresh