It Outsourcing, It Project Management, Itil, transition and implementation, computer break-fix services, managed services operations, project onboarding, service delivery operations management

Servicenow, Iso 27001, BMC Helix, Itil Framework, Soc, ITIL 4 Foundation certification, IT governance and compliance frameworks, PCI-DSS

It Project Management, Service Delivery Management, Itil, Service Management Frameworks

Certifications in PMP and/or ITIL are preferred., • At least 3 years of experience in a managerial role for IT Service Delivery Operations for international clients., • At least 5 years experience in any IT Technical role – developer - system administrator – DBA - solutions architect - network management, • Demonstrated track record in successful service delivery and application of IT management practices - methodologies and tools, Linux/Unix - MySQL - system and network configuration, SDLC and Application Support & Maintenance, Strong Business Acumen / Value Chain, JIRA, Servicenow, At least 10 years of experience as an IT Professional with 3 years experience in Operations and Project Management, • At least 2 years of experience in handling IT Application Development projects, • Proven success in providing leadership for applications support teams by building and motivating team members to meet service delivery KPIs, • Have experience and working understanding of ITSM tools, IT Service Operations or IT Service Management

Service Improvement, Performance Monitoring, Incident Management, IT infrastructure and technology understanding, Azure Fundamentals AZ-900