You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Operations Project Manager plays a critical role in overseeing the strategic execution of key initiatives across the operations landscape. This role is responsible for managing the portfolio of projects aligned with business priorities, ensuring effective governance, visibility, and value delivery. The ideal candidate will drive cross-functional coordination, monitor project performance, mitigate risks, and support the transformation agenda across geographies.

Portfolio Management:

Lead the planning, prioritization, and governance of operations projects and initiatives aligned to strategic goals.
Maintain the enterprise portfolio roadmap and ensure alignment with business capacity and resource availability.
Develop and maintain dashboards and reports to provide visibility into initiative health, benefits realization, and delivery risks.

Project Management & Execution:

Drive end-to-end delivery of complex, cross-functional projects within scope, timeline, and budget.
Develop detailed project plans, charters, status reports, and risk mitigation strategies.
Ensure adherence to standard project management methodologies and frameworks (Agile/Waterfall/Hybrid).

Stakeholder Engagement & Communication:

Partner closely with operations leaders, enabling teams (WFM, QA, Training), technology, and other support functions to ensure initiative success.
Facilitate executive updates and steerco reviews with clear progress narratives and decision-making inputs.
Communicate proactively with stakeholders to manage expectations and foster collaboration.

Process Improvement & Value Delivery:

Identify opportunities to streamline processes, eliminate redundancies, and enhance operational efficiency.
Track and report on benefits realization, including financial and non-financial impact across initiatives.
Support change management efforts to ensure smooth adoption and sustainability of new solutions.

Handling of identified requirements/tasks deemed necessary

Core Competencies:

Strong analytical and problem-solving skills
Attention to detail and a focus on data accuracy
Effective time management and ability to prioritize tasks under pressure
Proactive and results-driven approach to operational challenges
Strong collaboration and communication skills to work with cross-functional teams
Excellent communication skills with the ability to translate complex data into actionable insights for non-technical stakeholders

Minimum Qualification:

Bachelor's degree in Business, Operations, Industrial Engineering, or related field
5+ years of work experience with preferred project and portfolio management in an operations or contact center environment
Experience tracking and reporting operations compliance metrics
Strong knowledge in delivering complex initiatives
Strong analytical, organizational, and leadership skills
Excellent communication and stakeholder management abilities
Proficiency in project management tools (e.g., MS Project, Smartsheet, JIRA, Asana) and MS Office Suite preferred
PMP, Prince2, or Agile/Scrum certification preferred
Strong communication and collaboration skills, particularly when working cross-functionally

Job Category:

Project Management - Systems

Posting End Date:

24/08/2026

Project Manager - Operations