ServiceNow IT Service Management, Integrating ServiceNow solutions with other enterprise systems, Problem-solving skills, Familiarity with best practices in IT service management, Designing and implementing IT service management workflows and processes

Solution Architect, Servicenow, Service Desk delivery operations, Transition or steady-state delivery ownership, SLA KPI management, service stability, Pre-sales Lead, automation applications in IT support, data-driven solutioning, ITIL v4, Service Desk experience, AI-related certifications