Help Keep Customer Orders Moving Smoothly from Purchase to Delivery

We're looking for a detail-oriented Customer Care Associate who enjoys working behind the scenes to ensure every customer order is processed accurately and efficiently. If you're experienced in order management, invoicing, customer support, and ERP systems, this is an opportunity to join a growing business where your work directly impacts customer satisfaction and operational success.

About The Role

You'll join a fast-growing business in the home furnishings and design industry that values collaboration, continuous improvement, and exceptional customer experiences. Working closely with customer care, logistics, warehouse, and finance teams, you'll help manage the complete order lifecycle while ensuring service levels and quality standards are consistently met.

What You'll Do

Process customer orders, returns, and related transactions within an ERP system
Maintain accurate customer and order records
Release orders to warehouse and logistics teams within required timelines
Generate invoices and support payment collection activities
Monitor order accuracy and data quality standards
Meet departmental KPIs and service-level targets
Coordinate with internal teams to resolve order or invoicing issues
Provide cross-functional support to the wider Customer Care team

Required

What You'll Bring

1-2 years of customer service, customer care, or order management experience
Experience with order processing and invoicing
Experience using an ERP platform
Strong Microsoft Excel and general MS Office skills
Excellent English communication skills
Strong attention to detail and organizational ability
Ability to manage multiple tasks in a fast-paced environment

Nice to Have

Experience supporting logistics, warehousing, fulfillment, retail, wholesale, or similar operations
Exposure to payment collection processes
Advanced Excel skills for reporting and analysis

What's In It For You

Opportunity to join a growing and stable organization
Collaborative and supportive team environment
Exposure to end-to-end order management operations
Ongoing learning and development opportunities
Competitive salary, discussed during the interview process

Ready to Apply

If you thrive in a structured, fast-paced environment and enjoy delivering excellent customer experiences through accuracy, organization, and teamwork, we'd love to hear from you.

Associate III, Sales Support (Order Management)

Customer Care Associate (Order Management)