PURPOSE OF POSITION

Responsible for leading and managing any technical aspects of an assigned client(s).

PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS

· Oversees all technical aspects of client(s) and their projects, including technology health

· Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project

· Prepares reports for upper management regarding status of client(s) and their project(s)

· Familiar with a variety of the field's concepts, practices, and procedures

· Relies on experience and judgment to plan and accomplish goals

· Leads and directs the work of others. A wide degree of creativity and latitude is expected

· Coordination with the IT teams in order to provide timely delivery of projects as per client's request. Projects such as new initiatives, new locations to provide service from, and new technologies.

· To be both accessible, approachable and responsive to client requests

· Performs other related duties and assignments as required and as assigned by supervisor or manager

· Thrive as a team player in a fast-paced, high-energy, change-oriented environment

· Ensure all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately

· Participate and address production affecting outages specific to assigned client(s)

· Evaluate client(s) projects and offer technical solutions to fill gaps and improve performance

· Assist with completing and updating technical documentation

· Assist in facilitating client(s) and internal audits of the client(s) technical requirements

· Work during primary client(s) hours of operation

· Travel as needed

QUALIFICATIONS

· Bachelor's degree or equivalent experience

· 7+ years of relevant project management experience.

· Experience supporting Networking, Desktop, Telephony and other infrastructure-based projects

· Experience working in BPO space and Client Onboarding.

· Experience and ability to qualify to support Government projects.

· Experience with managing timelines, resources, and tasks

· Presentation skills

· Must be able to work Monday through Friday primarily between the hours of 8:00am to 5:00pm (CST)

· Must be flexible to accommodate after hour projects when needed

· Excellent verbal and written communication skills

· The ability to work under stress and meet deadlines; detail oriented with strong organizational skills

· Must submit to and pass background check.

HIGHLY DESIRED

· Experience working with AI and Development

· Government project experience

· Experience with call center technology

· PMI certified

· Active passport

· Experience working with AI and Development

Senior IT Client Project Manager