About the role

Teleperformance is seeking a B2B Collections Manager to join our dynamic team at TP Aura in Taguig City, Metro Manila. This is a full-time, on-site position that plays a crucial role in our financial operations. As Collections Manager, you will be responsible for overseeing and managing the collection of outstanding payments from business clients, ensuring optimal cash flow and maintaining strong client relationships. This position is strategically important to our organization, directly impacting revenue realization and the financial health of Teleperformance.

Key responsibilities

Manage and oversee a portfolio of business-to-business accounts, ensuring timely collection of outstanding invoices and payments
Develop and implement collection strategies to minimize overdue payments and improve collection rates
Communicate professionally with clients regarding payment terms, invoice discrepancies and collection issues
Monitor ageing receivables reports and identify trends, bottlenecks and opportunities for improvement
Prepare and present detailed collection reports to senior management, highlighting performance metrics and recommendations
Coordinate with internal departments including accounting, sales and operations to resolve payment-related issues
Maintain accurate records of all collection activities, transactions and client communications
Handle escalations and manage challenging collection situations with professionalism and discretion
Ensure compliance with company policies, credit policies and relevant regulations throughout the collections process

What we're looking for

Minimum 3-5 years of experience in accounts receivable, credit control or collections management within a B2B environment
Proven track record of successfully managing collection portfolios and improving collection rates
Strong knowledge of accounting principles, credit policies and collection procedures
Excellent communication and negotiation skills, with the ability to build rapport with business clients
Proficiency in accounting software, ERP systems and MS Office applications, particularly Excel
Advanced analytical and problem-solving abilities with attention to detail
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Strong organizational skills with the capacity to lead and coordinate effectively
Professional maturity and integrity when handling sensitive financial matters
Preferably, experience working with multinational organizations or outsourcing environments

About us

Teleperformance is a global leader in digital customer experience management and business process outsourcing. We are committed to delivering exceptional service to our clients whilst fostering a workplace culture that values innovation, collaboration and excellence. With operations across multiple countries, Teleperformance is dedicated to supporting businesses in achieving their financial and operational objectives through our expert teams and cutting-edge solutions. Our TP Aura facility in Taguig City is a state-of-the-art Centre that brings together talented professionals committed to driving business success.

What we offer

Competitive salary package commensurate with experience and qualifications
Career development and professional growth opportunities within a global organization
On-site working at our modern TP Aura facility with a collaborative work environment
Training and development programmed to enhance your skills and advance your career
Access to employee assistance programmed and wellness initiatives
Supportive and inclusive workplace culture that values your contributions

Apply now

If you are a motivated and results-driven professional with a background in B2B collections and accounts receivable management, we would like to hear from you. Please submit your CV and a cover letter detailing your relevant experience to our recruitment team. Join Teleperformance and become part of a dynamic organization committed to excellence and growth.

US B2B Collections Manager