Discover your 100% YOU with MicroSourcing!

Position: Service Administrator

Work setup: Hybrid | Day shift

Location: Eastwood, Quezon City

Why join MicroSourcing

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

Job Setup and Administration

Set up service jobs received via Plumbing and Electrical inboxes (700 jobs/month; approx. 50 hours/month). This includes:

Creating job records in simPRO
Assigning relevant job details
Ensuring all required information is accurately captured before work commences

Convert approved service quotes into active jobs, ensuring:

Job cards are correctly set up
Jobs are dispatched to field crews promptly

Tag and track jobs throughout the job lifecycle in simPRO, maintaining accurate status updates to support:

Scheduling
Invoicing
Reporting

Invoicing and Claims

Invoice approximately 700 jobs per month (60 hours/month) once jobs are marked Ready to Invoice in simPRO
Send invoices directly from simPRO to clients in a timely manner
Submit claims and invoices through external client portals, ensuring:

Accuracy
Compliance with client requirements
Minimal queries and rejections

Review and process supplier and subcontractor invoices by:

Verifying alignment with purchase orders and job records
Confirming accuracy prior to approval

Routine Maintenance Administration

Process Routine Maintenance (RM) invoicing for approximately 150 jobs per month (30 hours/month), including:

Reviewing completed job records
Counting tested items
Recording failures in the designated spreadsheet
Preparing invoices based on applicable quantity × rate

Contact schools to confirm RM visit dates (10–16 hours/month; completed by approximately the 18th of each month)
Once the Perth-based Service Administrator schedules dates in simPRO:

Send templated confirmation emails to schools
Confirm visit dates/times
Request relevant contact details

Reporting and Compliance Submissions

Prepare and submit the Monthly Plumbing Report, including:

Job data consolidation
Status updates
Performance metrics

Complete Touchstone and BRAF submissions accurately and within required timeframes
Support KPI reporting and PFM submissions in collaboration with the Service Team Leader by:

Providing accurate data
Preparing required summaries and reports

Coordination and Communication

Assist with Service Run Sheets to support:

Scheduling
Coordination of field crews
Collaboration with the Service Team Leader

Provide administrative support for:

Tender preparation
Estimate preparation
Subcontractor performance tracking

Maintain awareness of HSEQ compliance requirements at a business level and support continuous improvement initiatives where relevant

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply