Primary DetailsTime Type: Full timeWorker Type: EmployeePerform receipting, cash application and customer account maintenance activities, including any required post-processing and follow-up activities. Responsible for the day to day maintenance of workload distribution (e.g. email and query management).Primary Responsibilities

Ensure compliance with QBE policies, procedures and relevant legislations.
Take ownership of the ledger and ensure that all avenues are explored to collect any outstanding debt.
Ensure all payments are made on a timely basis and are accurate to maintain the reputation of QBE
Build and maintain good working relationships with both external and internal stakeholders
Processing basic and routine functions related to Accounts Receivable (Credit Control) duties, including cash application, active monitoring of outstanding customer balances, supporting collections activities and preparing related documentation and correspondence.
Making data entries in the system and extracting statistical data and reports from records for analysis.
Respond to telephone/email inquiries from customers in order to provide and excellent customer service. Required Education
Bachelor's Degree or equivalent combination of education and work experience Required Experience
0-1 year relevant experience Preferred Competencies/Skills
Understanding of spreadsheets and reconciliation procedures
Excellent communication skills
Excellent keyboard skills
Customer service skills
Ability to work to strict deadlines
Ability to work under pressure
A high level of numeracy and literacy
Strong spoken and written English Preferred Experience
Educated to degree level
Proven experience of working to deadlines and objectives
Preferably with experience in Financial Services Preferred Knowledge
Basic knowledge of Accounts Receivable transactional processing
Preferred Basic Knowledge of Insurance QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
We are customer-focused
We are technical experts
We are inclusive
We are fast-paced
We are courageous
We are accountable
We are a team
All employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job Type
Individual Contributor Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: Account Reconciliations, Adaptability, Analytical Thinking, Communication, Critical Thinking, Customer Service, Customer Value Management, Financial Data Reporting, Financial Products, Intentional collaboration, Managing performance, Payment Systems, Reporting and Analysis, Risk Management, Stakeholder Management How to Apply:

To submit your application, click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Credit Control Officer I