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Job Title:Senior Manager / Engagement Controller

Job Purpose

The Engagement Controller is responsible to Build the Governance across all the Towers for an engagement.

He is a Single Point of Contact for the Engagement Partner and work closely with the Tower GPO's to deliver exceptional performance from quality and efficiency perspective.

He drives the engagement transformation , ensures the required performance metrics on the engagement is achieved.

Job Goals

Key point of contact for customer and Engagement Partner.
Identify pull through opportunities to increase revenue/TNR. and collaborate with onshore engagement partners to close these opportunities.
Assist onshore partners in strategizing contract renewals and scope expansions.
Determine the optimal mix of service delivery locations (local vs. central).
Collaborate with Global Process Owners (GPOs) to onboard talent and ensure project objectives are met during various phases of engagement; pursuit, transition, data migration, implementation, and delivery phase.
Identify scope creep ins and establish processes to price out-of-scope work.
Working closely with the project management office on CRNs and billings.
Drive engagement economics by tracking budget vs. actuals, fee and margin analysis, issuing PSMs, and monitoring timely client billing to minimize unbilled amounts.
Collaborate with global process owners to drive service transformation.
Lead client visits, showcase EY FMS capabilities, and organize workshops focused on process improvements and transformation.
Enhance EY's value proposition to clients (e.g., cash flow, working capital, margin improvements).
Promote EY strategic initiatives and support client adoption.
Devise and maintain robust governance structures with clients and EY management.
Monitor adherence to contractual KPIs/SLAs.
Manage escalations, perform root cause analysis, and resolve client issues.
Conduct annual client feedback surveys and identify improvement areas.
Maintain data integrity and confidentiality, supporting governance around EYI My Doc.
Periodically assess service delivery effectiveness through tracker and checklist reviews.

Key Responsibilities

Functional & Domain Expertise

Demonstrate strong experience in managing shared services across P2P, O2C, and R2R processes
Possess a solid understanding of global ERP platforms such as SAP, Oracle, and Microsoft Dynamics 365
Bring hands-on expertise in financial modeling, particularly for contract negotiations and renewals

Client & Stakeholder Management

Effectively lead and drive strategic discussions with EY leadership and client stakeholders
Build and maintain strong client relationships, acting as a trusted advisor
Confidently articulate engagement success stories and support client visits and business development efforts

Financial Ownership & Governance

Take end-to-end accountability for engagement financials, including:

EY internal financial performance
Client contractual/SOW commitments

Ensure financial targets are met or exceeded, while maintaining compliance with contractual obligations

Service Delivery & Transformation

Lead and implement service delivery transformation initiatives to drive efficiency and value for clients
Identify continuous improvement opportunities across processes and delivery models
Support innovation by embedding best practices and automation initiatives

Leadership & People Management

Act as a people leader, with proven experience managing multicultural and geographically dispersed teams
Effectively communicate vision, strategy, and goals across engagement teams
Provide coaching and guidance to team members across GDS locations to enhance performance and development

Internal Collaboration & Strategic Support

Partner with the GDS FMS leadership team to support service line initiatives and strategic priorities
Contribute to organizational growth through knowledge sharing, capability building, and internal initiatives

Qualifications & Experience

Education: Chartered Accountant (CA), CPA, ACCA, CMA, or equivalent professional qualification.
Experience: 15–20 years of years in finance and accounting, including 5+ years in R2R leadership or process ownership roles.
Proven experience in automation-led process transformation, process design, and capability development.
Hands-on experience with digital platforms, ERP migrations, and analytics implementations.
Prior exposure to multi-country delivery, client governance, and transition projects is highly preferred.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Tax ACR-Engagement Controller-Senior Manager