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Job Description:

Major Duties and Responsibilities:

. Manages intercompany orders utilizing Corporate ERP (SAP) and/or Legacy Systems COMS (Corporate Order Management System), IOMS (International Order Management System), Salesforce, BPCS, Lotus Notes databases and etc. where applicable.

. Work directly with source of supply locations, BG/division supply chain, functional work streams and/or 3PL freight forwarders to ensure the timely export of international orders.

. Understands and supports the export rules and regulations to comply with source country and international Export Regulatory policies and procedures for international shipments.

. Manage inquires/communication from/to 3M international subsidiaries regarding product availability, order status, expedites, etc. Follow up on escalations, delays and transportation issues.

. Ensure timely completion of Customer Feedback Resolution complaints for assigned countries.

. Identify opportunities and implement solution to improve customer satisfaction and/or processes.

. Actively participates in relevant corporate programs/initiatives, complies with professional and corporate policies and procedures such as Compliance, Global Financial Standard, and acts in a manner consistent with 3M's values and ethical standards.

. Provide back-up support to other Intercompany team members as required.

. Support Intercompany, Plant & Country ERP deployments as required.

. Review and maintain documentations, SOPs and job aids as required.

. Good time management in daily operations

. Basic understanding of ICO model

Qualifications:

. Bachelor level university college degree or higher.

. Team Player.

. Flexible in taking ad-hoc assignments as needed (i.e., work transitions/migrations, SAP and/or other connected application (CAP) deployment activities, lead continuous improvement projects, etc.)

. +2 years of experience in Customer Service

. SAP Experience

. Skilled in using Microsoft Office applications, advanced knowledge in Excel (i.e., formulas, macros) is a plus.

. Self-motivated, fast learner, willing-to-learn and works with minimal supervision.

. Must have high client service, quality oriented and continuous improvement mindset. Lean Six Sigma trained/certified is a plus.

. Work well with teams - esp. virtual and cross-functional.

. Can communicate at all levels of the organization.

. Resourceful, can work well with ambiguity.

. Must be able to multi-task and urgency prioritize

. Must be fluent in Thai language (Oral and Written)

Additional qualifications that could help you succeed even further in this role include:

. Experience in international transacting

. Experience in global transportation

. Experience within multiple supply chain roles (demand, supply, production planning, distribution/transportation)

. Experience working on cross-functional and international teams

. Lean Six Sigma Certification

. Project Management Certification

. Lotus Notes Experience

Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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Intercompany Outbound Analyst (Thai)