Networking, Database, Customer phone support, Data communications processes, Word Processing, Spreadsheets, Pc Skills

customer service, Crm Systems, Communication Skills

It Services, Analytical Skills, Customer Service, Helpdesk Technical Support, Order Processing

Javascript, Xml, HTML, Basic understanding of web application architecture and software troubleshooting, Knowledge base development and documentation, Technical case management and issue documentation, Ticketing and customer support systems, SaaS application troubleshooting and customer support

Jira, Microsoft 365, Confluence, Macos, Linux Operating System, Virtual Machines, Internet protocols, Customer Support, Web-based applications, Google Workspace, VPN technologies, zendesk, Problem-solving, Remote environments, Technical Troubleshooting

BPO sales experience, BPO tech work experience, Online communication skills, Customer service experience

Microsoft Excel, telecommunications technical support, reporting or database tools, Troubleshooting, Process Improvements, customer support channels

user account administration, ticket management processes, Reporting, CRM ticketing or customer support platforms, Database Applications, basic data troubleshooting, SaaS applications, Data Analysis, dashboard tools

Jira, Microsoft 365, Confluence, Virtual Machines, Macos, Linux Operating System, Internet protocols, Customer Support, Web-based applications, Google Workspace, VPN technologies, zendesk, Problem-solving, Remote environments, Technical Troubleshooting