service level , Microsoft Excel, Abandonment Rate, Call center KPIs, Line Adherence, SIR, Handling Capacity, AHT

Microsoft Excel, Data Collection Management, Workforce Management system, Analysis, Ms Office Applications, Visual design experience, ACD reporting tools

google sheets , Power Bi, Microsoft Excel, Workforce scheduling, Performance Reporting

Excel for quick analysis and calculations, real-time management modules in WFM systems, telephony and ACD reporting systems, contact center monitoring dashboards, communication systems chat phone email, workforce management real-time modules, contact center metrics and KPIs, real-time collaboration tools, real-time management principles and best practices

Microsoft Excel, Vba, Macros, ACD, Calabrio, Workforce scheduling, Intraday Management, Forecasting tools, Crisis Liaison, NICE IE, Real Time Logistics, Contingency Mitigation, Root Cause Analysis