Servicenow, BMC Remedy, Microsoft 365, Itsm, Networking, Itil, Active Directory, zendesk, Jira Service Management, Windows environments

Itil Framework, F5 Load Balancer, Ccna, Zscaler, Servicenow, Cisco Meraki, Cellular technologies 4G 5G, CMNE-F, Fortinet NSE 1 2, Cisco Juniper Checkpoint Palo Alto Firewalls, MS Teams, contact centre, ITSM tools, Event Management, Cisco Switching Routing SDWAN, ICT Mobile Voice Data

M365, Outlook, Intune, Windows, Vpn, Macos, IT Security fundamentals, Identity access management concepts, MFA, group access licenses, DNS connectivity, Mobile Multimedia products and devices, OneDrive, Endpoint management, Sharepoint, Teams, Basic networking concepts, Endpoint Manager fundamentals