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職務内容:

Brokerage Call and Collect Team Leader

Job Summary

Responsible for managing a shift, ensuring workflow & productivity of hourly staff, meeting set performance expectations, managing team goals, implementing and enforcing policies, and overseeing staff on compliance and procedures to ensure exceptional service to our service.

They support the day-to-day administration activities for Collection of UPS Charges.

Job Duties

Supervises and is responsible for assigned shifts
Oversee team assigned
Create and assign employee work schedules and responsibilities, and monitor if these responsibilities are carried through
Provide ongoing guidance to employees
Ensure employees adhere to company policies and legal regulations
Address problems with work quality, issues between employees and other concerns in a practical, timely manner
Brokerage Exception Reporting
Compiling, maintaining and updating company reports
Performs tasks as directed by management

Operational activities

Prepare and Upload to SCB Portal Data COD Invoice (SCB Format template)
Download Report Output from SCB with Generated Payment Link
Data Preparation and Cleansing for SMS Blast and convert to SMS Blast Upload Template, and blast to customer.
Prepare Master List data shipment, allocate to callers and monitoring caller collection activities.
Cleansing and investigate for invalid phone numbers.
Update status for success credited payment from customer and share list to Operation HUB.
Update exception in OPSYS for ready to dispatch.
Analyze and compile data shipment Uncollected and share listing for dispatch to Center and do Normal COD.
Monitoring and reporting out of daily/weekly/monthly service performance of Collection.
Supports tracking and collection of callers.
Supports tracking of pending shipment and fees with clients.
Coordinates the daily sending and receiving of ERNs.
Timely management and follow-up of missing/inadequate documents
Following standard onboarding protocol guidelines
Performs tasks as directed by management

Job Competencies

Strong team-building, organization and leadership skills
Strong organizational, time management and communication skills
Strong interpersonal skills and adaptability
Ability to handle stress to operate under deadlines
Team leadership skills
Ability to make informed, calculated decisions that are risk-averse
Can demonstrate a strong capacity for customer-facing dialogue
The ability to remain calm under pressure
Ability to work as part of a team
Willing to show initiative
Ability to adhere to safety regulations and promote a safe work environment
Reliable, with high integrity and a strong work ethic
Ability to keep a positive attitude in a fast-paced environment
Handle customer inquiry and resolve escalation for Billing invoices.

Requirement

Education: Bachelor's Degree - Finance and Customs admin
Accomplishments: Experience – Preferred
Accomplishments: License - Preferred
Alternatives (If Applicable): COLLECTION, BROKERAGE

社員タイプ:

常勤

UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。

Brokerage Team Leader