Servicenow, Microsoft Office 365, Outlook, Windows 10, Microsoft Teams, Zoom, Citrix VDI

Servicenow, Ios, Android, Cerner, Mobile Device Management, zendesk, meditech, epic, Remedy, Cherwell, Windows network connectivity, Zoom

PowerShell, Intune, Service Now, Office 365, Exchange, Generative AI, Windows 10 11 Operating systems, Active Directory, ITSM process automation and workflows, AWS Technology, Okta or similar MFA Technology, Microsoft M365 Copilot, AWS Workspaces

Power Bi, Service Desk Support, Tableau, Data Visualization, Microsoft Excel, Data Analysis, Report Generation, SLA monitoring, Troubleshooting, ticket management

network connectivity , voice communications, Problem Solving, Unisys applications, Printing, Tier 2 support, Remote access, Analytical Skills, Voicemail systems

Microsoft Exchange, Office 365 4 R, Outlook 4 R, Blackberry Work 1 O, McAfee Drive Encryption 2 O