Details:

Job Description

Provide onsite hardware and software support services to clients, including troubleshooting and resolving break/fix issues for PCs, printers, mobile phones, and tablets.
Diagnose and repair end-user system failures, including desktops, laptops, printers, mobile devices, and other peripheral equipment.
Troubleshoot and resolve network connectivity issues from the user device to the network.
Perform regular meeting room checks, ensuring that all AV equipment, connectivity, conferencing systems, and room technology are functional for meetings.
Support the setup, operation, and troubleshooting of IT, AV, and conferencing equipment for company events and townhalls.
Implement virus detection, eradication, and endpoint protection procedures.
Support and maintain asset and inventory management activities, including AMDB tagging, physical inventory checks, and accurate record updates for all IT equipment and mobile devices.
Assist users with Microsoft 365 productivity tools, including Teams and Outlook, and support setup and configuration of mobile devices and tablets.
Collaborate with onsite and remote teams to ensure timely incident resolution and excellent customer satisfaction.
May be required to render overtime in order to support events, townhalls, and critical business activities.

Job Requirements

Details:

What do you need to succeed

At least 3 years of corporate desk side support experience, with strong emphasis on supporting Windows 10 and 11 environments.
Proven experience in troubleshooting and replacing hardware for PCs, laptops, and end-user equipment.
Experience supporting, configuring, and troubleshooting mobile phones and tablets (iOS and Android).
Proficient in Microsoft 365 applications, especially Teams and Outlook, and familiarity with Intune for mobile device management.
Hands-on experience with Azure Active Directory, Intune, and remote device management solutions.
Familiarity with asset management and inventory control, including AMDB tagging and inventory audits for all IT equipment and mobile devices.
Working knowledge of printer and peripheral hardware support.
Solid understanding of endpoint security tools and practices (e.g., Symantec Endpoint Protection, Bitlocker, SCCM, RDP).
Strong ability to perform meeting room checks and provide basic support for AV/conferencing equipment and room technology.
Experience providing IT and AV support for internal and external company events and townhalls.
Willingness to occasionally work overtime to support events and critical business activities as needed.
Excellent customer service and communication skills, with the ability to work effectively in a team environment.
Experience troubleshooting network and wireless connectivity issues, including VPN support.

Deskside Technician II (Taguig)