Job Description

9th in Great Place to Work's Best Workplaces™ in the Philippines 2026

10th in Fortune Magazine's 2026 World's Most Admired Companies

6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026

4th in Great Place to Work's Best Company To Work For 2025

Responsibilities

The Colleague & Labor Relations (CLR) Specialist will be a member of the Philippines Colleague Experience Group (CEG, Human Resources) and will be responsible for championing solutions that drive a fair and consistent colleague experience, support the business, and minimize legal exposure across different markets. While demonstrating the American Express Leadership Behaviors and Blue Box Values, this individual will report to the CLR Manager and support several markets globally:

Continuously seek opportunities to deliver the highest quality employment and labor relations solutions
Drive proactive, data-driven trend identification and solutions to support CEG and business strategies
Establish and maintain strong risk, control, privacy and audit practices across all processes, programs and partners
Build strong relationships with key partners throughout American Express including Colleague Strategic Partners (formerly HR Business Partners), Compliance, Safety, Security, Internal Audit, Health and Wellness and the General Counsel's Organization

Responsibilities

Lead end-to-end complex employment relations cases (performance management, disciplinary procedures, grievance investigations) and track through the global case management tool
Provide support to new business initiatives including process guidance for consultation and documentation support
Provide CLR specialist advice to the CEG team members in different areas of their roles across different markets, globally
Support the implementation of global organizational change initiatives or projects to drive efficiency and add CLR value
Deliver CLR training to leaders and employees to find opportunities to reduce labor risk and research and develop pivotal initiatives to mitigate it
Review and update CEG policies and procedures
Respond to CEG/CLR enquiries escalated from the American Express Colleague Service Center
Ability to work in a multi-market setting
Amenable to work on shifting schedules. Able to adjust working schedules as required by the market being supported

Qualifications

Minimum Qualifications:

Professional-level fluency (spoken and written) in Spanish and English, with the ability to conduct business communications, interpret employment-related documentation, and engage effectively with colleagues and stakeholders in supported markets
5+ years of progressive HR experience with concentration in Employee & Labor Relations
Bachelor's degree in business administration, Human Resources, Law, or related discipline
Relevant experience of handling Employee Relations issues for different markets, globally
Experience in conducting sensitive workplace investigations
Strong organizational skills and a proven drive for results
Excellent communication and presentation skills; able to cascade complex messages in simple form
Excellent relationship and interpersonal skills, including the ability to influence leaders and colleagues at all levels, challenge the status quo, confront difficult issues, and demonstrate a high degree of comfort with ambiguity

Additional Details

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig 
Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) 
Work From Home Requirements: 
Must have at least 25 mbps internet connection plan / speed 
Must have a private & quiet area to work at home 
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Colleague & Labor Relations Specialist - Spanish Bilingual