Field Supervisor supervises internal field officers to achieve the company's target for recoveries.

What You'll Do:

Conducts Effective Monitoring of Field officer Collection Activity to ensure that daily goals are being delivered
Monitor, Collate and report the Daily Collections output of the team.
Conduct s area visit, FO evaluation, Documented Observation, Coaching and Feedback
Implement and maintain field collection policy and regularly monitor if it is correctly followed
Conducts investigation, evidence gathering for fraud incident both internal and external
Conducts daily team huddle to discuss team performance , meetings and calibration on a regular basis, or as needed
Facilitate training roll outs in different local areas such as MS Trainings and Pre-Employment Training
Cascade communication, code reds and facilitate MUF update, phone configuration
Recommend and facilitate contracts for legal collections endorsement and can represent the company on small claims court
Responsible for complaint coordination and resolution
Conducts screening , interview , selection of applicants for the Field Officer position and helps on promoting Employee Referral
Conducts regularly Performance Review and Goal Setting
Communicate and cooperate with external agencies
Coordinate to other team and department in relation to FO concern for resolution
Propose changes in Field Collections processes for improvement

What You Need To Have:

Owns a motorcycle with ORCR | Deed of Sale
Must know how to drive motorcycle with driver's license
At least 3 years of experience in Field Collection, familiar with Metro Manila or his assigned local area
At least 1 year experience in supervising a team
Negotiation and conflict resolution skills
Excellent management and organization skills
Strong analytical, communication and presentation skills
Proficient with computer applications such as MS Word, MS Excel and MS PowerPoint

Job Perks You'll Enjoy:

Hybrid work set-up
Permanent dayshift schedule
Up to 20% variable performance-based bonus
HMO on Day 1 / HMO with dependents
Access to mental health coverage and wellness partners
Wellness Leave and Birthday Leave benefits
Internal career mobility options

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto No Small Roles, Everyone is Important is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

Field Collections Supervisor