What's The Role

As an HR Operations Advisor, you'll deliver HR services and employee support that enable efficient business operations and a positive employee experience. You'll work with employees, line managers, and HR colleagues to manage HR transactions, maintain accurate employee records, and resolve queries related to employee lifecycle processes. You'll help ensure compliance, data integrity, and timely service delivery while supporting continuous improvement across HR operations. You'll join a collaborative team focused on providing reliable, customer-focused HR support across Shell's global workforce.

What You'll Be Doing

Manage employee and line manager queries related to time management, rewards, and employee lifecycle processes, ensuring timely resolution.
Maintain accurate employee records within HR systems to support data integrity and reporting requirements.
Deliver time and absence administration activities, including leave management, work schedules, and holiday calendar updates.
Ensure compliance and payroll accuracy through data validation and timely processing of employee transactions.
Process job and organizational changes, including promotions, transfers, and other employee data updates.
Prepare and issue employee-related documentation accurately and within agreed timelines.
Support employees during key career and lifecycle moments through efficient administration and responsive service.
Collaborate with HR teams and stakeholders to improve service delivery and operational effectiveness.

This role follows a night shift schedule from 9:00 PM to 6:00 AM (PH Time) and a hybrid work setup with 3 days of RTO per week.

What You Bring

Qualifications and experience

Bachelor's degree.
Strong communication skills with the ability to engage and collaborate with different stakeholders.
Experience supporting HR operations, employee services, or HR administration activities.
Experience using HR information systems and maintaining employee records.

Skills And Capabilities

Good written and verbal communication skills.
Ability to work effectively with employees, managers, and HR stakeholders.
Problem-solving skills and a continuous improvement mindset.
Ability to learn new processes, systems, and ways of working.
Ability to manage multiple activities while meeting service commitments.

What We Offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.

Progress as a person as we work on the energy transition together.
Continuously grow the transferable skills you need to get ahead.
Work at the forefront of technology, trends, and practices.
Collaborate with experienced colleagues with unique expertise.
Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
Benefit from flexible working hours, and the possibility of remote/mobile working.
Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
Take advantage of paid parental leave, including for non-birthing parents.
Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
Grow as you progress through diverse career opportunities in national and international teams.
Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

Who We Are

Shell is a global group of energy and petrochemical companies, employing 103,000 people and with operations in more than 70 countries. We use advanced technologies and take an innovative approach as we seek to help the world build a sustainable energy future.

Shell is a customer-focused organisation, serving more than 1 million commercial and industrial customers, and around 33 million customers daily at more than 47,000 Shell-branded retail service stations.

Our approach

Powering Progress sets our strategy to become a net-zero emissions energy business by 2050, generating value for our shareholders, our customers and wider society. As we move forward on this journey, we will power lives and respect nature while maintaining our core values of honesty, integrity, and respect for people.

Our values

At Shell, we share a set of core values – honesty, integrity and respect for people – which underpin all the work we do. The Shell General Business Principles, Code of Conduct and Ethics and Compliance Manual help everyone at Shell act in line with these values and comply with relevant laws and regulations.

SBO Manila

We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell's business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.

HR Advisor NA/CR