MedSpecialized, Inc. is looking for a Bilingual Virtual Medical Assistant!

About the Client: DrCatalyst

DrCatalyst (DrC) is a healthcare staffing organization with over 250 billable staff from the Philippines supporting healthcare companies across the United States. We are seeking highly motivated and fluent bilingual healthcare professionals to assist healthcare clinics with patient scheduling, appointment coordination, and administrative support. Team members may also have opportunities to receive training in referral management, authorizations, medical records, eligibility and benefits verification, prescription coordination, and other healthcare administrative functions.

Work Schedule and Arrangement: Night shift

Remote Work – For Applicants Residing in the Philippines, Outside Cebu Province Only
Onsite Work Setup — Applicants residing in Cebu are required to work onsite at the Cebu office

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Responsibilities:

Provide bilingual support (English/Spanish) for inbound calls, assisting patients with appointment scheduling, rescheduling, and general clinic information
Conduct outbound calls in both English and Spanish for patient appointment reminders, wellness checks, and other routine outreach
Document accurate, detailed EMR notes for all patient interactions, effectively looping in onsite personnel and providers
Utilize Google Chat to maintain seamless communication with online personnel, as well as separate dedicated channels with DRC team members

Requirements:

At least High School Level with 6 months healthcare BPO experience
Medical Allied Grad or Non-Medical Allied Grad
Healthcare BPO experience is an advantage
Must be proficient in both English and Spanish (spoken and written)
Excellent communication and interpersonal skills
Typing speed of at least 25 WPM
Computer literate, including Gmail, Google Sheets, and EMR systems
Internet speed of at least 100 Mbps
Stable internet connection and a conducive work-from-home environment
Willing to work night shifts, weekends, and holidays as needed

Salary and monetary benefits (in PHP):

Monthly salary of 20,000php - 30,000php (depending on BPO healthcare experience)
New hire bonus of 5,000php
Monthly Risk allowance of 2,000php
Attendance bonus of 2,000php
Language premium of 30,000php

Perks and other benefits:

Paid Training Period
All national Philippines and USA holidays are observed
Paid time off—public holidays, vacation, and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free Health insurance with one (1) free dependent
Free Life insurance
Free Accident insurance
Company-sponsored outings
Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
International travel opportunities (India and US office)

Our Recruitment Process:

Candidate Application Form

General Assessment

Phone Screening

Technical Interview (Virtual)

Reference Check

Job Offer

Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com

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