Position Summary:

This is the first hire on our brand new Clarity Concierge team. Phone Representative you will be responsible for making outbound calls to prospective new

patients, guiding them through the onboarding process, and scheduling their first appointments

over the phone. This role requires effective communication skills, particularly when explaining

complex billing or insurance information to families, and the ability to handle rejections or difficult

conversations. The ideal candidate has experience in healthcare and aspires to become a

leader on an emerging team.

Key Responsibilities:

Make 50-60 outbound calls per day to prospective new patients. Email and SMS

communication may also be required depending on the patient.

Guide new patients through the onboarding process, addressing concerns or objections

as they come up.

Effectively communicate complex billing and insurance information to families
Navigate rejections or difficult conversations with potential clients
Ensure patients complete necessary post-call tasks, such as reviewing consent forms or

uploading diagnostic information.

Build feedback loops to keep Product + Engineering teams aware of technical issues or

bugs.

Utilize CRM or sales software
Work independently to meet sales targets

Qualifications:

Proven experience in phone sales or telemarketing
Strong communication and interpersonal skills
Ability to explain complex information clearly and concisely
Demonstrated ability to manage workload and achieve sales targets
Familiarity with CRM or sales software, telephony or customer service software

(Zendesk), and collaboration tools like Google Suite and Slack.

Willing to work fully remote and US time zone

Z18 - Clarity - Healthcare Concierge Specialist