Role Overview:

As an HC Operations Senior Associate, you will serve as a key partner in delivering exceptional Human Capital operations and employee services. You will help drive operational excellence by overseeing critical HR processes, ensuring compliance, managing stakeholder relationships, and continuously improving the employee experience.

In this role, you will act as a trusted advisor and subject matter expert, providing guidance on HR operations while helping ensure efficient, consistent, and employee-centric service delivery.

Responsibilities:

As an HC Operations Senior Associate, your responsibilities include, but are not limited to:

Serve as a key point of contact for end-to-end HC operations and employee services.
Oversee employee lifecycle processes from onboarding to offboarding.
Ensure accuracy of employee records, payroll-related data, and compliance requirements.
Manage government registrations and statutory obligations with relevant agencies.
Administer benefits programs, employee transactions, and vendor coordination activities.
Partner with HR, Finance, Payroll, and business stakeholders to ensure seamless service delivery.
Monitor service levels, governance requirements, and operational controls.
Handle complex employee concerns and serve as an escalation point when needed.
Prepare reports, analyze operational metrics, and recommend improvements.
Support process standardization, transformation initiatives, and team capability building.
Perform other related responsibilities as assigned.

Qualifications:

To succeed in this role, you should have:

Bachelor's Degree in Human Resources, Business Administration, Psychology, or a related field.
At least 5 years of experience in HR Operations, Employee Services, Shared Services, or a similar environment.
Strong stakeholder management, problem-solving, and process improvement experience.
Knowledge of HR operations, compliance, governance, and employee lifecycle processes.
Advanced reporting and analytical skills, including HR systems proficiency.
Excellent communication, organizational, leadership, and problem-solving skills.
Willingness to work in a hybrid setup based in Makati City.

What's In It For You

Play a key role in improving the employee experience across the organization.
Lead initiatives that drive operational excellence and continuous improvement.
Expand your expertise in HR operations, analytics, and stakeholder management.
Access opportunities for professional growth and career advancement.
Enjoy a collaborative and flexible hybrid work environment.