About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Role Summary:

The Process Transformation Lead is responsible for driving end-to-end process improvement and transformation initiatives across Global Business Services, focusing on order management operations. This role identifies inefficiencies, designs future-state processes, and implements digital and operational solutions to improve performance, customer experience, and scalability. The role partners with cross-functional stakeholders to embed a culture of continuous improvement using Lean Six Sigma, automation, and AI-enabled tools.

Functional / Technical Competencies:

Lean Six Sigma methodologies (Green Belt required)
Process mapping and workflow optimization
Automation technologies (RPA, Power Platform)
AI/ML application in operations
Data analytics tools (Power BI, Tableau)
ERP/CRM systems (SAP, Oracle, D365)
Advanced Microsoft Excel skills
Strong project management and data-driven decision making

Key Responsibilities:

Lead end-to-end transformation initiatives aligned with business strategy
Identify automation and process improvement opportunities
Design future-state workflows and optimize operations
Apply Lean, Six Sigma, and Agile methodologies
Drive digital transformation including AI and automation
Manage stakeholders and cross-functional collaboration
Lead change management and adoption
Track KPIs and transformation outcomes
Deliver executive reporting and insights

Key Outputs / Tangible Results:

Process efficiency improvements and cost savings
Increased automation adoption
Enhanced customer experience
Standardized scalable processes
Achievement of KPIs and performance targets
Successful delivery of transformation projects

Organizational Strategies & Objectives:

Support digital transformation strategy
Drive operational excellence in Global Business Services
Enable continuous improvement culture
Improve customer satisfaction through efficiency
Align initiatives with enterprise goals

Relevant Credentials:

Bachelor's Degree (preferred)
Six Sigma Green Belt certification (required)
Certifications in Lean, Agile, or process improvement (preferred)
Exposure to AI, RPA, or transformation programs

Must Haves:

Experience in process transformation roles
AI knowledge with at least one deployed project
Six Sigma Green Belt certification
Strong project management and stakeholder engagement
Analytical and problem-solving skills

Nice to Haves:

5+ years in order management or call center environment
Advanced Excel and analytics skills
Experience with automation tools
ERP/CRM exposure
Experience supporting global operations

Role Considerations:

Location: Cebu City
Work Setup: On-site for the first 6 months, transitioning to a hybrid arrangement thereafter
Work Schedule: Monday to Friday | Mid-shift
Must be able to operate independently with minimal onboarding
Requires high stakeholder visibility and engagement
Operates in a fast-paced, transformation-driven environment