Fluency in English speaking and writing, Ability to handle 3 concurrent chats with customers, Ability to effectively promote Sun Life products and services, Ability to multitask proficiently in a fast paced performance driven environment, Attention to detail with strong documentation and follow up skill, Ability to deliver superior customer service skills that consistently demonstrate professionalism, Ability to discover analyze and solve problems, Proficient keyboarding skills, Strong and effective verbal and written communication skills, Proficient Windows knowledge